Returns

At OzeVitamins we pride ourselves on providing premium customer service.  All products purchased from OzeVitamins.com.au are provided in good faith.

We are happy to refund the cost of the product(s) should they be defective, wrong product sent or description does not match product.

In short, if we have made a mistake, we will wear it.

However, we cannot refund your purchase if you change your mind and your order has already been dispatched. Nor can we refund products that ‘don’t agree with you’ – it’s best to read the information provided and avoid self-medicating to ensure that each product works as intended. So please select carefully.

If You Believe You Have A Defective Product

In the event that you receive a product that appears to be defective or damaged in transport you should email us within 14days using the ‘contact us‘ form.

One of our friendly sales team will liaise with you about returning the product(s) to us.

You may be required to send it to us, preferably by Registered Post, for further examination.

After all, we don’t want this to happen again.

If we believe the product is defective or damaged in transport we will gladly issue a replacement.

Alternatively we may issue another product that is of equal standard if the original product has become unavailable.

Please note that wilful damage, misuse, opening or tampering with a product will prevent it from being accepted for return – and you will have to pick up the processing and freight costs.

If You Believe We Have Incorrectly Sent Your Order

In the event that you receive a product that is different to the one ordered, you should email us within 14 days using the ‘contact us‘ form.

One of our friendly sales team will liaise with you about returning the product(s) to us.

Generally, we will arrange for a post mail bag to be supplied to you so you can return the incorrect order.

Once we receive the incorrect order we will happily issue a replacement.

Alternatively we may issue another product that is of equal standard if the original product has become unavailable.

Please note that wilful damage, misuse, opening or tampering with aproduct will prevent it from being accepted for return – and you willhave to pick up the processing and freight costs.

Incorrect Address and Delivery Delay

If you have given us an incorrect delivery address you should email us immediately using the ‘contact us‘ form to change it prior to dispatch.

We can only go on the information you give us.

Alternatively, if there is a delay in delivery that is beyond our control, please be patient while you order arrives.

Though most deliveries do arrive quickly, please allow 2-4 weeks delivery within Australia, and 4-8 weeks internationally.

If an order is ‘lost in transit’ it will come back to us, although a further 2-4 weeks can elapse.

One of our friendly sales team will then liaise with you about returning the product(s) to you.

Please note that it is very rare for this to occur.

Usually purchases are delayed because people are not home (or at the delivery address) when they say they going to be.

In the event that you are not home, you will be issued with a card by Australia Post informing of the attempted delivery of your product.

Please contact Australia Post first to collect your delivery, and if it has not arrived, please email our sales team via our ‘contact us‘ form.

Disclaimer

The information provided on this Site is general and is not advice on any particular matter. This website is not a substitute for professional advice.

You should not act on the basis of any information accessed at or through this Site without obtaining and considering appropriate professional advice upon your own circumstances.

This Site is provided to stimulate dialogue between you and your practitioner. You may have a physical health care profession or an online health professional such as the OzeVitamins Practitioner Team.

The Site is not designed to replace the one to one consultation patients have with their physical doctors or other health professionals but rather enhance the process.

Unless specific to your case, information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this site is complete and/or accurate.

As expressly stated herein, OzeVitamins.com.au Pty. Ltd. makes no representations or warranties, either express or implied, of any kind with respect to products sold on the site.

In no event shall OzeVitamins.com.au Pty. Ltd, it’s Directors, officers, employees and representatives be liable for special, indirect, consequential or punitive damages related to the products or services sold.

OzeVitamins.com.au Pty. Ltd. will not be liable for any outcomes, loss and damages from using any information whatsoever on or linked to this website.

Always perform an consultation with the Ozevitamins Practitioner Team, or seek the advice or your treating health practitioner before you make decisions about your health. Professional advice is required for each particular ailment, topic, issue, concern and for dosages.

Unless specific to your case our information is NOT to be taken as any sort of medical advice whatsoever. You take full and total responsibility for what you do with this information and any resulting outcomes from your actions.

Prescription Email Content Disclaimer

All prescription emails (which includes any attachments) from OzeVitamins.com.au are private and may contain legally privileged, confidential information and copyright material. You may not disclose, copy, distribute, rely on, modify or use this email except as authorised by OzeVitamins.com.au Pty Ltd.

All prescription emails, and material attached to, or contained in the email is subject to copyright, and may not be used without express written permission from OzeVitamins.com.au Pty. Ltd. Any infringements of copyright will be pursued to the maximum extent of the law.

If email has been sent to you by mistake please inform us by reply email and then delete the email, destroy any printed copy and do not disclose or use the information in it.

Any health advice provided in the prescription emails is based on the information you have provided to us either verbally, through online consultation or by online form. There are limitations to this type of consultative interaction. They cannot replace the one to one consultation you may physically have with a practitioner.

If you have any questions regarding our advice, please ask your OzeVitamins health professional handling your case. You have the opportunity to discuss your proposed care with your practitioner and encourage to ask questions about the nature, extend and purpose of care that you need.

As with all medical and paramedical intervention there are potential risks. And by acting on the advice in your prescription email you must appreciate that results are not guaranteed.

Also, your online health professional cannot be expected to anticipate all potential risks and possible complications associated the your proposed care.

General Email Content Disclaimer

All email (which includes any attachments) from OzeVitamins.com.au is confidential and may contain legally privileged information and copyright material. You may not disclose, copy, distribute, rely on, modify or use this email except as authorised by OzeVitamins.com.au.

If email has been sent to you by mistake please inform us by reply email and then delete the email, destroy any printed copy and do not disclose or use the information in it.

If email is a private communication from one the employees of OzeVitamins.com.au it it may not necessarily represent the views of OzeVitamins.com.au. This email is copyright. There is no warranty that this email is error or virus free.

OzeVitamins.com.au is not liable if an attachment is altered without its written consent. If, for any reason, we suspect that an incoming email may be virus-infected, it will be quarantined and may not reach its intended recipient. OzeVitamins.com.au and its related bodies corporate are not responsible or liable for any damage caused by viruses or faults contained in this email or any attachments.

No liability

OzeVitamins.com.au  expressly disclaims all and any liability to any person in respect of all claims, actions, costs and damages as a consequence of anything done or omitted to be done by any person in whole or partial reliance on all or any part of the information accessed at or through this Site.

OzeVitamins.com.au  does not warrant the accuracy and completeness of information accessed at or through this Site. OzeVitamins.com.au  may make changes to the materials at this Site at any time without notice.

The materials at this Site may be out of date, and OzeVitamins.com.au will make all endeavour, but no commitment to update the materials at this Site.